Reviews of AMAKS Safar Hotel-Kazan52 Hotel

The elevators are very bad, you have to wait an hour on the day of departure. But in general, everything is fine.

We stayed at the hotel from 04.07 to 07.7 2019. After reading the horrors about elevators (their noise and long wait) and getting a room on the 16th floor, we were a little tense, but everything was fine with the elevators. After reading about the crazy prices in the restaurant and the long wait for orders, We went there in the evening anyway. And we were pleasantly surprised. Despite the fact that there were banquets in two neighboring halls, we were served quickly. The prices of the dishes are suitable for every budget, and the portions are quite large. We had a nice rest. The coffee is really great, the pastries are wonderful. The location is convenient. Metro- 10min walk. I didn't notice any "Sovkovosti". Nice hotel.

On March 3, 2018, a celebration was planned in your banquet hall and an advance payment of 10,000 rubles was made. Unfortunately, our holiday was canceled , and the contract was lost due to the move , to which the administrator Ekaterina replied : "we remember you well, don't worry, we have 2 copies of the contract, you can come and spend the deposit amount in our restaurant within a year." When we were about to do this, the answer was different: "We can't find your contract."

The impression of staying at the hotel is very mixed. The location of the hotel is wonderful. The room is spacious and comfortable. The breakfasts are excellent. but!!! The cleaning and maintenance service is VERY lame. The room has not been cleaned for 3 days in a row, and the request for a faulty faucet has been ignored.

We stayed at the hotel from 05.01.2019 to 07.01.2019 on an excursion tour. We were disappointed with the staff's attitude towards the guests. The hotel is not customer-oriented at all. The rooms were booked by the tour operator in advance, they were booked for our tour in November. However, upon arrival at the hotel, there were no rooms prepared for us. Check-in at this hotel takes place from 14.00, and guests must check out before 11.00. From 9.00 a.m. (and we were brought to the hotel by this time) we waited patiently in the lobby until 2 p.m. However, even by that time the room was not prepared for us. The hotel employee said that they were not in time, because all the guests had checked out in the morning and the rooms were still being cleaned. How come!!!!!!! You know in advance how many guests are leaving and arriving, you can't cope, so increase your staff or take more people to prepare rooms for such mass departures and arrivals. At 14.10, we were asked to wait a little longer, but when we saw that two groups of schoolchildren had arrived and they began to settle (register) then patience ran out. As a result, after a small scandal, we were still settled. But this is not the only disadvantage of the hotel, ELEVATORS!!!!! It's just a nightmare. The hotel has 14 floors (I could be wrong on 1-2 floors), three elevators, and all are called using a single call button. It is possible to leave the upper floors only after waiting for the elevator for 15 minutes or even more. Especially during the breakfast period. The room we were accommodated in, for 3 people, turned out to be quite spacious and cozy. The only thing that upset me was the lack of heating in the bathroom, it was very cold after the shower, especially for the child. Otherwise, we were satisfied with the room.

We rested for 5 days and enjoyed everything very much. * * * * *

Wo-for is missing!!! There is only gel in dispensers in the room. All amenities are available on request at the reception desk. Ridiculous savings on comfort. Staff negative teenagers

We stayed for a couple of nights. There is No Sound Insulation!! The breakfasts are varied, but the insects in the food discourage appetite. Perhaps the most important impression is left by the staff. Unfortunately, AMAKS has boorish employees. The conclusion is that there is no desire to visit again and we do not advise you.

We went with my husband to Kazan on an excursion from Vladimir. Our group was placed in AMAKS. The room is nice - small but cozy, you can spend one night. A buffet breakfast was included in the accommodation, which is not bad enough. Everything would have been fine if we hadn't decided to have dinner at the hotel. Friends, the prices are like in a good restaurant, but the cuisine is terrible. The composition of the dish was changed at our discretion, and when we noticed that the dish did not match the description, we were told that the menu had changed and there was nothing they could do. They called the support service, complained and asked for a refund (600 rubles per dish). The next day, Andrey Artemovich Tamarov, the head of the RRC of the AMAKS Safar Hotel, contacted us, said that he would sort it out and answer the mail. I sent an email saying that all employees had been interviewed, fined, etc., but they would not make a refund, as there is a law that allows you to refuse a refund. In general, the image is nothing, the money is everything! There is only one conclusion, all promises are empty talk. If you don't like something, it's better to make a scandal on the spot, because then they will send you a couple of "unsubscriptions" and that will be it.

We stayed at the AMAKS SAFAR HOTEL from 04.03.-08.03.18. I liked everything very much, the buffet is excellent, I would say for every taste (we only had breakfast), it is also present on the national menu.bakery products. The room was economy 2-bed, cleaning every day, the room has everything you need, soap for each person, shampoo, mini-bar for a fee. Very friendly staff. The view from the window was on the construction site, but it did not mar the rest in any way! In the neighboring building there are entertainment facilities, billiards (180 rubles/hour), bowling (300 rubles), air hockey, present.football, darts, discos (Fri to Sat.). within 500 meters from the hotel there are shops of the Magnit chain, crossroads, bakeries, pizzerias, all within walking distance. Excursions were taken directly at the hotel, I really liked the excursions, for the first time in Kazan it was enough to take a sightseeing tour of the Kremlin and excursions for 600 rubles / person, to the island-city of Sviyazhsk +Temple of all religions 800 rubles/person. A taxi from the hotel to the main street (Bauman St.), to the train station is inexpensive (90-120 rubles). Extending the hours of stay at the hotel in 4 hours cost only 350 rubles. I would like to mention a good cafe "pelmenia" on Bauman Street. The check for two cost 1200 rubles. The portions are large, satisfying and delicious. At the beginning of the street there is a canteen "karavay" for 700 rubles. For 2 people. You can have a great lunch. For fans of football/hockey, there is a good place called "pirushka", which is located on 70 Chistopolskaya Street with sports paraphernalia, delicious beer and equally delicious dumplings! Thank you for your hospitality!!!